If Kevin is unable to remedy an issue with Pure, he contacts Pure's support team. He appreciates the fact that Pure delves deeper than just their own platform - they dive into compute and storage and network and virtualization.
"If you call a competitor, they will only look at the their own piece. They'll look into the issue and say 'Sorry, this is a VM piece. You need to call them," explains Kevin. He adds, "But you don't have to call support very often."
With one of the highest NPS scores in the industry, Pure's top-notch support undoubtedly contributes to their customer loyalty.
"Pure just works. With other providers, you have to interact with their support more frequently because their new platforms are just buggy. They have full outages because of the operating system - it reboots, it fails, whereas with Pure, you does not. I have not seen an outage with Pure," Kevin explains. "Pure seems to do a lot better job in R&D."
"It comes down to the performance of the box. The fact that once everything is migrated off of a legacy box, I'm sitting at 30% capacity with Pure, that's it. Whereas, those legacy boxes, with a 120 TB box, we were at over 90% capacity."
"Within a day, we can have it up and running and do a full POC for a month or two."
"De-dupe and compression is such a big play in the all flash world. The amount of de-dupe and compression you get from a competitor compared to a Pure, it is night and day. Pure provides way more capacity." Kevin reports regularly seeing a 3.4 to 1 data reduction ratio.
On top of data reduction, here are the other reasons Pure's all flash is so highly praised:
If you have questions about Pure Storage, or would like to set up a free proof of value, contact us or leave a comment below!