Every manufacturer has them. They are a quintessential component of ongoing support and advanced hardware replacement that every IT department needs. Maintenance contracts from the manufacturer are a necessary component of any organization’s business continuance. But along with all the benefits comes a plethora of hassles for most companies.
Ideally, organizations would have a minimum number of contracts from each manufacturer, with all products sharing a common renewal date. However, the dedication needed to achieve and maintain this Zen-like state of contract renewal is not prevalent among resellers. In fact, TBL has found it common for many organizations to have a contract number for every new purchase, with individual one-year periods of coverage starting from every new purchase date. At best, this results in frequent renewal requests from various resellers multiple times a year that makes budgeting cumbersome. At worst, this continual cycle of multiple purchases and multiple renewals ultimately leads to critical devices experiencing a lapse in support and needless coverage for decommissioned assets.
“ I would recommend TBL to anyone in need of their services. ”
Financial Corporation, IT Director
Vanguards of Your Best Interest
At TBL, we are stewards of the contracts our clients entrust us to manage on their behalf. A contract remediation project begins with TBL inventorying all current products in production and reconciling them against the current records of that client’s contracts. A plan is developed to consolidate duplicate contract types into singular master contracts by type, with all items across all contracts synchronized to simultaneously co-terminate coverage. TBL tracks every item on every contract via our proprietary salesforce.com instance, delivering this data directly to our Customer Portal.